Return Policy

Refund Policy

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.

 

Items purchased through Bag Envy are eligible for return if customer contacts within 48 hours and ships item back within 1 weeks of delivery to:

 

Bag Envy
2407 S. Congress Ave
Ste E 765
Austin, Tx 78704

 

Customer may receive a store CREDIT for amount paid minus a 5% restocking fee

 or

Customer may receive a REFUND for amount paid minus a 10% restocking fee, up to $100
 
 
Shipping, Ordered Entrupy Certificates of Authenticity, ALL Auction items, and individual custom items are NON-REFUNDABLE.
 
*Store credit does not expire and can be used at any time

 

Thank you for shopping with Bag Envy!

 

*Please include a note with your return so we have something to reference.

*Bag Envy Black Return tag MUST be attached to the item for any returns.